Question 1

How do I get started with Kredo Health?

Accepted Answer

Getting started is simple. Fill out our evaluation request form on this website, call us at 407-473-8005, or email info@kredohealth.com. A member of our team will reach out to discuss your child's needs, verify your insurance, and explain next steps. You do not need to have a diagnosis before contacting us.

Question 2

Do I need a referral from my child's pediatrician?

Accepted Answer

In most cases, you do not need a referral to begin the evaluation process. However, some insurance plans require a referral for coverage. We recommend contacting us first — our team will help you understand your specific insurance requirements before your child's first appointment.

Question 3

What should I expect at my child's first appointment?

Accepted Answer

The first appointment is a comprehensive evaluation. Your child's therapist will review their developmental history, observe their skills and behaviors, and conduct standardized assessments appropriate for their age and needs. You'll receive a detailed report with findings and a recommended treatment plan. Plan for approximately 60–90 minutes.

Question 4

Do you have current availability?

Accepted Answer

We work to get children into services as quickly as possible. Contact us to ask about current availability for your child's specific therapy needs. Early intervention is time-sensitive, and we prioritize getting children the support they need without unnecessary delays.

Question 5

What happens during a therapy evaluation?

Accepted Answer

During an evaluation, a qualified therapist assesses your child's current skills, strengths, and areas of need using standardized tools and clinical observation. You'll be asked about your child's developmental history and your concerns. After the evaluation, you'll receive a written report and a recommended plan. Evaluations are individualized — the process varies depending on the service and your child's age.

Question 6

Does Kredo Health offer educational tutoring or IEP support?

Accepted Answer

Yes. We offer individualized educational tutoring for children with learning differences and IEP assistance and advocacy to help families navigate the special education system. These services work alongside our therapy programs to support your child's success at school and at home. Contact us to learn more.

Question 7

How do I know if my child needs an evaluation?

Accepted Answer

Consider requesting an evaluation if you have concerns about your child's speech and language development, social skills, sensory responses, motor development, behavior, or school readiness. You do not need to wait for a diagnosis. If something feels different about your child's development, it is always appropriate to ask a professional. Early evaluation leads to earlier support.

Question 8

Will my insurance cover an evaluation?

Accepted Answer

Many insurance plans cover therapy evaluations when medically necessary. Coverage varies by plan and service type. Families should contact their insurance carrier directly to confirm their specific benefits and financial responsibility.

Question 9

What therapy services does Kredo Health offer?

Accepted Answer

We offer Speech Therapy, Occupational Therapy, Applied Behavior Analysis (ABA), the Sprouts Early Education Program, Educational Tutoring, and IEP Assistance & Advocacy. Our multidisciplinary team can address a wide range of pediatric developmental, behavioral, and educational needs. Contact us to discuss which services may be appropriate for your child.

Question 10

Can my child receive more than one type of therapy?

Accepted Answer

Yes, and this is one of the advantages of our multidisciplinary model. Having speech, OT, and ABA specialists under one roof means your child's therapists can collaborate on a coordinated plan. This is not automatic — it depends on your child's individual needs and what is clinically appropriate.

Question 11

What is early intervention and why does it matter?

Accepted Answer

Early intervention refers to therapy services provided to young children, typically from birth through age 5. Research consistently shows that addressing developmental delays and differences early — when the brain is most adaptable — can support better long-term outcomes. If you have concerns about your child's development, reaching out early is always worthwhile.

Question 12

What is the Sprouts Early Education Program?

Accepted Answer

Sprouts is Kredo Health's play-based early education program for children ages 2–5. It focuses on school readiness, communication, social skills, and independence in a structured, supportive environment. Contact us to learn more about the program and whether it may be a good fit for your child.

Question 13

Do you offer parent training?

Accepted Answer

Yes. Parent involvement is a core part of our approach. We teach families the strategies their child's therapists use so that learning and progress can continue at home, in school, and in the community. Families who are actively involved in their child's therapy tend to see stronger results.

Question 14

What insurance plans does Kredo Health accept?

Accepted Answer

Kredo Health participates with a range of insurance plans depending on the service. For Occupational Therapy and Speech Therapy: Medicaid, CMS, United Healthcare, Cigna, Tricare, AMbetter, Allegiance, and Aetna. For ABA Therapy: United Healthcare, Cigna, Aetna, Blue Cross Blue Shield, and Oscar. Contact our office to discuss current participation, or visit our Insurance & Benefits Information page.

Question 15

Do you accept Medicaid?

Accepted Answer

Yes. Kredo Health accepts Medicaid for Speech Therapy, Occupational Therapy, and Feeding Therapy. Florida Medicaid often provides comprehensive coverage for pediatric therapy services. Contact us to verify your child's specific Medicaid plan and what is covered.

Question 16

Will my insurance cover therapy?

Accepted Answer

Coverage is determined by your insurance company and may depend on your specific policy, eligibility, medical necessity requirements, referrals, authorizations, and other factors. Families should contact their insurance carrier directly to verify coverage and benefits.

Question 17

Do I need a referral from my child's pediatrician?

Accepted Answer

In most cases, you do not need a referral to begin the evaluation process. However, some insurance plans require a physician referral for coverage to apply. Our team will check your specific plan's requirements during benefits verification and let you know if a referral is needed before your child's first appointment.

Question 18

What happens if my insurance changes?

Accepted Answer

Please notify us as soon as possible if your insurance changes. Insurance changes can affect participation, authorization, and billing. Families should also contact their new insurance carrier directly to understand their updated benefits and financial responsibility.

Question 19

What information should I have available when I contact Kredo Health?

Accepted Answer

When contacting our office to discuss insurance participation, have your insurance card (front and back), member ID, group number, subscriber name and date of birth, your child's full name and date of birth, and the name of the therapy service you're interested in. If your child has a pediatrician, their contact information may also be helpful.

Question 20

What if my insurance isn't accepted or I don't have insurance?

Accepted Answer

We encourage you to contact us to discuss your situation. We can help you understand what options may be available. We believe every child deserves access to quality therapy and will do our best to help you find a path forward.

Question 21

How does insurance authorization work for therapy?

Accepted Answer

Many insurance plans require prior authorization before therapy services begin. Our team handles the authorization process and will communicate with your insurance company on your behalf. Authorization requirements, session limits, and coverage details vary by plan — we'll explain what applies to your child's situation.

Question 22

What are your hours?

Accepted Answer

Please contact us at 407-473-8005 or info@kredohealth.com for current scheduling availability. We work to accommodate families' schedules, including after-school appointment times where possible.

Question 23

How often will my child attend therapy?

Accepted Answer

Session frequency depends on your child's individual needs, the therapy type, and what your insurance authorizes. Your child's therapist will recommend a frequency as part of the treatment plan. This may change over time as your child progresses.

Question 24

Do you offer telehealth services?

Accepted Answer

Contact us to ask about telehealth availability for specific services. Some therapy services can be effectively delivered via telehealth, particularly parent training and certain speech therapy sessions. Availability may vary.

Question 25

What does multidisciplinary care mean at Kredo Health?

Accepted Answer

Multidisciplinary care means that specialists from different therapy disciplines — speech, OT, and ABA — work within the same organization and can coordinate on your child's care. This may mean shared goals, regular communication between therapists, and a more connected experience for your family. Not every child receives multiple services — it depends on what is clinically appropriate for your child.

Question 26

Do my child's therapists communicate with each other?

Accepted Answer

Yes. When a child is receiving more than one service at Kredo Health, our therapists communicate regularly to align goals and share observations. This coordination is one of the advantages of our model compared to working with separate providers at different locations.

Question 27

Will I receive updates on my child's progress?

Accepted Answer

Yes. Progress updates are a standard part of our therapy programs. Your child's therapist will share observations, data, and recommendations with you on a regular basis. Parent involvement is central to our approach.

Question 28

Where is Kredo Health located?

Accepted Answer

We have two clinic locations right next to each other on Maguire Rd in Windermere, FL 34786. Our OT, Speech Therapy, and Education services are at 1945 Maguire Rd. Our ABA Therapy clinic is at 1939 Maguire Rd. Both are easily accessible from Horizon West, Winter Garden, Clermont, Ocoee, Apopka, Dr. Phillips, and the greater Orlando area.

Question 29

Do you serve families from outside Windermere?

Accepted Answer

Yes. We serve families from throughout the West Orlando area, including Horizon West, Winter Garden, Clermont, Ocoee, Apopka, Dr. Phillips, and surrounding communities. Families travel to our Windermere clinic for services.

Question 30

Is there parking at your clinic?

Accepted Answer

Yes, parking is available at our Windermere location. Contact us at 407-473-8005 if you need specific directions or accessibility information.

Question 31

How involved will I be in my child's therapy?

Accepted Answer

Very involved. We believe parents and caregivers are the most important people in a child's life and the most important factor in their progress. Our therapists will teach you strategies to use at home, explain what they're working on and why, and regularly update you on your child's progress.

Question 32

Can I observe my child's therapy sessions?

Accepted Answer

Parent observation policies vary by service and by what is clinically appropriate for your child. Some children do better when parents observe from a distance; others benefit from direct parent participation in sessions. Your child's therapist will discuss the best approach for your family.

Question 33

What can I do at home to support my child's progress?

Accepted Answer

Your child's therapist will give you specific strategies and activities to practice at home. Consistency between the clinic and home environment is one of the most effective ways to support your child's development. Parent training is built into our programs for this reason.

Question 34

How long will my child need therapy?

Accepted Answer

The duration of therapy varies widely depending on your child's needs, goals, and progress. Some children reach their goals in a few months; others benefit from longer-term support. Your child's therapist will regularly review progress and update the treatment plan. We do not recommend therapy beyond what is clinically appropriate.

Question 35

How will I know if therapy is working?

Accepted Answer

Your child's therapist will track progress using measurable goals and share data with you regularly. You'll also notice changes at home — in communication, behavior, independence, or motor skills. If you have questions about your child's progress at any point, please ask your therapist directly.

Question 36

What if my child doesn't like therapy at first?

Accepted Answer

It's common for children to need time to adjust to a new environment and new people. Our therapists are experienced at building rapport with children and making sessions engaging and positive. If your child is consistently distressed, please talk with their therapist — we can adjust our approach.

Question 37

Will therapy guarantee specific outcomes for my child?

Accepted Answer

No. Every child is different, and therapy outcomes depend on many factors including the child's individual profile, consistency of attendance, family involvement, and the nature of the child's needs. We are committed to providing high-quality, evidence-based therapy and to working hard for every child — but we cannot guarantee specific outcomes.

Question 38

Does Kredo Health offer feeding therapy?

Accepted Answer

Yes. Feeding therapy is offered through our speech-language pathology and occupational therapy teams. Our SLPs address the oral motor and swallowing aspects of feeding, while our OTs address sensory and behavioral components. For many children, a collaborative approach involving both disciplines produces the best outcomes.

Question 39

What is feeding therapy and who needs it?

Accepted Answer

Feeding therapy is a specialized form of therapy that addresses difficulties with eating, drinking, and swallowing in children. It may be appropriate for children who accept very few foods, gag or choke frequently, have difficulty transitioning to solid foods, show extreme distress at mealtimes, or have difficulty with the physical mechanics of chewing and swallowing.

Question 40

Is my child just a picky eater, or do they need feeding therapy?

Accepted Answer

Some food selectivity is normal in young children. However, if your child accepts fewer than 20 foods, is losing foods from their diet over time, shows significant distress at mealtimes, is not gaining weight appropriately, or has difficulty with the physical mechanics of eating, a feeding evaluation is worth pursuing. A feeding therapist can help you understand whether what you're seeing is typical or warrants support.

Question 41

Which therapist should I see for feeding — speech therapy or occupational therapy?

Accepted Answer

Both speech-language pathologists and occupational therapists can provide feeding therapy when they have specialized training. SLPs typically focus on oral motor skills and swallowing; OTs address sensory processing and behavioral aspects of mealtimes. Contact us and we can help determine which discipline — or combination — is most appropriate for your child.

Question 42

Does insurance cover feeding therapy?

Accepted Answer

Many insurance plans cover feeding therapy when it is medically necessary and provided by a licensed SLP or OT. Coverage varies by plan and diagnosis. Contact us to discuss your insurance before scheduling.

Question 43

What is the Step Up For Students Unique Abilities Scholarship?

Accepted Answer

The Unique Abilities Scholarship (formerly the Gardiner Scholarship) is a Florida scholarship program for students with qualifying disabilities. It provides funds that families can use for approved educational services and supports, including therapies, tutoring, curriculum, assistive technology, and other approved expenses. It is administered by Step Up For Students, a nonprofit scholarship-funding organization. Visit stepupforstudents.org to learn more.

Question 44

Which Kredo Health services may be eligible for the Unique Abilities Scholarship?

Accepted Answer

Certain Kredo Health services may be eligible for funding through the Unique Abilities Scholarship, including educational tutoring and other approved educational supports. Eligibility depends on the specific services, your child's qualifying disability, and current scholarship guidelines. Contact us to discuss whether your child's services may qualify.

Question 45

Who qualifies for the Unique Abilities Scholarship?

Accepted Answer

Florida students with qualifying disabilities may be eligible. Qualifying conditions include autism spectrum disorder, cerebral palsy, Down syndrome, an intellectual disability, a speech-language impairment, a spina bifida, a muscular dystrophy, a Prader-Willi syndrome, a Williams syndrome, a Phelan-McDermid syndrome, or a rare disease as defined by the National Organization for Rare Disorders. Visit stepupforstudents.org for the current eligibility criteria.

Question 46

How do I apply for the Unique Abilities Scholarship?

Accepted Answer

Applications are submitted through Step Up For Students at stepupforstudents.org. The application process includes verifying your child's qualifying disability and Florida residency. Our team can help you understand the process and whether Kredo Health services may be eligible for funding under the scholarship.

Question 47

Can the scholarship be used alongside insurance?

Accepted Answer

In many cases, yes — the scholarship can be used to cover services or expenses that insurance does not cover. The specific rules about coordination with insurance depend on the scholarship guidelines and the services involved. Contact us and we can help you understand how the scholarship may work alongside your existing coverage.

Frequently asked questions

Getting Started

Evaluations

Therapy Services

Insurance and Payment

Scheduling

Multidisciplinary Care

Service Area

Parent Participation

What to Expect

Feeding Therapy

Step Up For Students — Unique Abilities Scholarship

Step Up For Students — Unique Abilities Scholarship

Still have questions?